FAQ's

  • About The Open Shop +

    Thank you for visiting The Open online shop at http://shop.theopen.com - we hope you enjoy shopping with us.  We want to make your visit as secure and customer-friendly as possible.

    We aim to dispatch all orders within 5 working days using a ParcelForce 24-hour service, which is fully trackable, for all destinations.

    We welcome any comments or suggestions - please email us at shop@theopen.com.

  • Q: How can I contact The Open Shop? +

    A: This page gives details of how you can contact us - please use whichever method is most convenient.

    Telephone Orders

    If you prefer, you can place your order by telephone. Call us on the number below - please have your payment details ready. The Telephone Orders line is currently available from 9am – 5pm Monday to Friday. Our offices will be closed at weekends, Christmas Day and New Year's Day.

    1. Within the UK Phone 01334 464455
    2. Outside the UK +44 (0)1334 464455

    Contacting Us by Telephone

    Please feel free to call our Customer Service line, where you will be able to speak to a Customer Services representative about any query you may have. Our representatives are currently available between 9am - 5pm Monday to Friday. Our offices will be closed at weekends, Christmas Day and New Year's Day.

    1. Within the UK 01334 464455
    2. Outside the UK +44 (0)1334 464455

    Contacting Us by Email

    We will endeavour to reply to your e-mail within 48 hours of you writing to us. Email enquiries regarding your orders, or products to shop@theopen.com.

  • Q: How do I place an order? +

    A: Full details of the order process is detailed on our How to Order page.

  • Q: How are payments processed and what security measures are in place?+

    A: We go to great lengths to ensure the security of your orders and all orders are transmitted over a secure connection. Our online store is maintained on a secure server and no credit card details are stored on our systems.

  • Q: What about Sales Tax?+

    A: For customers from inside the European Union, the VAT on adult clothing and souvenirs is included at the standard UK rate of 20%. Children’s clothing and books are exempt from VAT in the UK and so no tax is added to the price. Customers outside the European Union will see prices inclusive of VAT, but this will be recalculated when you checkout.

    Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.

  • Q: What if a product is out of stock? +

    A: Every effort is taken to ensure all items in the store are readily available. However, occasionally some items will be temporarily out of stock. If an item is permanently out of stock we will generally remove the item from sale.

  • Q: What currency support is available on the site? +

    A: We are pleased to be able to offer multiple currency support on the site. You can view prices and pay in:

    1. £ - Pounds Sterling
    2. $ - US Dollars
    3. € - Euro
    4. ¥ - Japanese Yen


    To change the currency simply click the appropriate currency symbol at the top right of the page. On clicking one of these symbols, the page you are on currently will refresh with all prices displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later. We believe that our prices represent the best customer value, regardless of the currency. Please do note however that the prices shown are fixed and do not follow currency exchange rates.

  • Q: What are the delivery and shipping options available? +

    A: Details of our delivery and shipping options can be found on our Delivery Options page.

  • Q: What is the sites's Privacy Policy? +

    A: We take your privacy very seriously and our goal is to protect your information. We will at all times comply with the requirements of the UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.  For full details please visit our Privacy Page.

  • Q: Can I remove my details? +

    A:You have the right to remove your personal information and preferences. In order to do this please email your request to shop@theopen.com.

    Please include your name, address, and/or the e-mail address you registered with when you contact us.

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